Terms & Conditions

Welcome to the official online store of Mansfield Town Football Club (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of any products from us.

By accessing this site and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Company Information

Mansfield Town Football Club
One Call Stadium,
Quarry Lane,
Mansfield,
Nottinghamshire,
NG18 5DA
Registered in England and Wales.

2. Ordering from Us

Orders can be placed via our website using our secure checkout system. You will receive an order confirmation email upon successful purchase. This does not constitute acceptance of your order—only a confirmation that it has been received.

We reserve the right to refuse or cancel any order for any reason, including stock availability, pricing errors, or suspected fraudulent activity.

3. Pricing and Payment

All prices are in Pounds Sterling (GBP) and include VAT where applicable.

Payments are securely processed via Stripe, accepting major debit and credit cards. Your payment details are encrypted and processed externally—we do not store card information on our servers.

4. Dispatch, Delivery & Collection

We’re committed to getting your order to you as quickly and securely as possible.

4.1 Delivery Information

  • We use Royal Mail for all UK deliveries.

  • Once dispatched, delivery typically takes 4-5 working days, depending on the service selected at checkout.

  • During peak periods (e.g. matchdays, Christmas, or promotional sales), both processing and delivery times may be extended.

4.2 In-Store Collection

  • Free in-store collection is available from the Mansfield Town FC club shop.

  • You will receive an email notification once your order status is updated to “Ready for Collection”.

  • Do not attempt to collect your order before receiving this confirmation.

  • Collection is only available during club shop opening hours, which may vary on matchdays or holidays.

Collection address:
Mansfield Town FC Club Shop
One Call Stadium
Quarry Lane
Mansfield
NG18 5DA

4.3 Delivery Areas

We currently deliver to addresses across the United Kingdom. For international orders, please contact us directly at [email protected].

4.4 Order Notifications

You will receive:

  • An order confirmation email once your order has been placed.

  • A dispatch or collection notification once your order has been sent or is ready for pickup.

5. Returns and Refunds

At Mansfield Town FC, we want you to be completely satisfied with every purchase. If you are not happy with your order, you may return it in accordance with UK consumer law and our policy below.

5.1 Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. You do not need to provide a reason. If you wish to cancel, you must notify us in writing (email is acceptable) within this time.

Additional Note for Christmas Period

Because of the upcoming Christmas period, items purchased in November and December can be returned up until 31st January 2026.

5.2 Returns Process

To return an item:

  1. Contact us at [email protected] within 14 days of receiving your order.

  2. Return the item(s) in original, unused condition, with all tags and packaging included.

  3. Send returns to:

Mansfield Town FC Online Store Returns
One Call Stadium
Quarry Lane
Mansfield
NG18 5DA

You are responsible for return postage costs unless the item is faulty or sent in error.

5.3 Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 days to your original payment method.

Please note: original delivery charges are not refunded unless the item was faulty or incorrectly sent.

5.4 Exchanges

If you would like to exchange an item for a different size or variant:

  • Please follow the return process above and place a new order for the replacement item to ensure availability.

5.5 Non-Returnable Items

The following items are non-refundable unless faulty:

  • Personalised or custom-printed items (e.g. shirts with names/numbers)

  • Underwear or face coverings

  • Perishable or hygiene-sensitive items

5.6 Personalised Items

  • Items that have been personalised are non-returnable unless deemed faulty.

  • This includes shirts printed with player names and numbers.

  • If a player changes their squad number, transfers to another club, or leaves Mansfield Town FC, we are unable to offer a refund or exchange on personalised shirts.

5.7 Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Please contact us within 7 days of receipt with a description and photo(s) of the issue.

  • We will arrange a replacement or full refund, including any postage charges.

6. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased. Our total liability for any claim in relation to an order is limited to the amount paid for that order.

7. Product Descriptions

We make every effort to ensure product images and descriptions are accurate. However, colours may appear differently on screen, and measurements are approximate.

8. Account Registration

You may register for an account to track orders and save details. You are responsible for maintaining the confidentiality of your account information and any activities that occur under your account.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how your data is collected, used, and protected.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

If you have any questions about these Terms and Conditions or your order, please contact:

Customer Service Team
📧 [email protected]

12. Multi-Shirt Discount

  • Online only. The multi-shirt discount is available exclusively through our online store. It cannot be applied to in-store purchases, combined with in-store promotions, or redeemed against any previous or future in-store transaction.
  • Independent of in-store offers. This discount is entirely separate from any discounts, promotions, or loyalty schemes available in our physical stores. In-store staff are unable to apply, match, or honour this discount.
  • 2026/27 season shirts only. This discount applies exclusively to 2026/27 season shirts. It does not apply to shirts from any other season, clearance items, or any other products unless explicitly stated.
  • Same range requirement. Shirts must be from the same range to qualify. Adults, Juniors, and Kids ranges are treated independently. Mixing ranges within an order does not trigger the discount.
  • Different designs only. The tiered discount applies only when purchasing different shirt designs within the same range. Purchasing the same design more than once — whether in the same order or across multiple orders — does not count as an additional shirt for the purpose of this discount.
  • Guest customers — single transaction only. Customers purchasing without a registered account will have the discount applied within their current order only. Previous purchases made as a guest are not carried forward and each order is treated independently.
  • Registered customers — cumulative purchase history. Customers who are logged in to a registered account will have their previous eligible purchases taken into account when the discount is calculated. This means the tier you qualify for is based on the total number of different shirt designs you have purchased across all orders, not just your current basket. For example, if you purchased one design in a previous order, your next different design in a new order will qualify for the second-shirt discount of 5% off.
  • Refunds and returns. If a shirt from a previous order has been refunded, it will be removed from your purchase history and will no longer count towards your discount tier. Should a refund reduce your total qualifying designs to below the minimum threshold, the discount will not apply until a new qualifying purchase restores it.
  • Discount structure. The discount is applied as follows, per qualifying range within a single order:
    • 1st shirt — full price
    • 2nd different shirt — 5% off that shirt
    • 3rd different shirt — 10% off that shirt
    • 4th different shirt — 15% off that shirt
    • 5th different shirt — 20% off that shirt
    • 6th different shirt — 25% off that shirt
  • Non-transferable. The discount has no cash value, cannot be transferred between accounts, and cannot be exchanged for a credit or refund in isolation.
  • We reserve the right to withdraw or amend this promotion at any time. Any changes will not affect orders already placed and confirmed.
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Multi-Shirt Discount

Terms & Conditions

  • Online only. The multi-shirt discount is available exclusively through our online store. It cannot be applied to in-store purchases, combined with in-store promotions, or redeemed against any previous or future in-store transaction.
  • Independent of in-store offers. This discount is entirely separate from any discounts, promotions, or loyalty schemes available in our physical stores. In-store staff are unable to apply, match, or honour this discount.
  • 2026/27 season shirts only. This discount applies exclusively to 2026/27 season shirts. It does not apply to shirts from any other season, clearance items, or any other products unless explicitly stated.
  • Same range requirement. Shirts must be from the same range to qualify. Adults, Juniors, and Kids ranges are treated independently. Mixing ranges within an order does not trigger the discount.
  • Different designs only. The tiered discount applies only when purchasing different shirt designs within the same range. Purchasing the same design more than once — whether in the same order or across multiple orders — does not count as an additional shirt for the purpose of this discount.
  • Guest customers — single transaction only. Customers purchasing without a registered account will have the discount applied within their current order only. Previous purchases made as a guest are not carried forward and each order is treated independently.
  • Registered customers — cumulative purchase history. Customers who are logged in to a registered account will have their previous eligible purchases taken into account when the discount is calculated. This means the tier you qualify for is based on the total number of different shirt designs you have purchased across all orders, not just your current basket. For example, if you purchased one design in a previous order, your next different design in a new order will qualify for the second-shirt discount of 5% off.
  • Refunds and returns. If a shirt from a previous order has been refunded, it will be removed from your purchase history and will no longer count towards your discount tier. Should a refund reduce your total qualifying designs to below the minimum threshold, the discount will not apply until a new qualifying purchase restores it.
  • Discount structure. The discount is applied as follows, per qualifying range within a single order:
    • 1st shirt — full price
    • 2nd different shirt — 5% off that shirt
    • 3rd different shirt — 10% off that shirt
    • 4th different shirt — 15% off that shirt
    • 5th different shirt — 20% off that shirt
    • 6th different shirt — 25% off that shirt
  • Non-transferable. The discount has no cash value, cannot be transferred between accounts, and cannot be exchanged for a credit or refund in isolation.
  • We reserve the right to withdraw or amend this promotion at any time. Any changes will not affect orders already placed and confirmed.