Privacy Policy

Last updated: 15/07/2025

This Privacy Policy explains how Mansfield Town Football Club (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our online store.

We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Mansfield Town Football Club
One Call Stadium,
Quarry Lane,
Mansfield,
Nottinghamshire,
NG18 5DA

Email: [Insert contact email]

We are the data controller for the purposes of data protection law.

2. What Information We Collect

When you use our website or place an order, we may collect the following data:

  • Name and contact details (e.g. address, phone number, email)

  • Billing and delivery address

  • Order history and transaction data

  • Payment information (processed securely by Stripe – we do not store card details)

  • IP address, browser type, device information, and website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Send you order confirmations and updates

  • Manage your account (if applicable)

  • Improve our website and services

  • Comply with legal obligations (e.g. accounting, tax)

  • With your consent, send you marketing communications (you can opt out at any time)

4. Payment Processing

All payments are processed through Stripe, a secure third-party payment provider. Your payment data is encrypted and handled directly by Stripe. We never see or store your full payment details.

For more information, please see Stripe’s privacy policy: https://stripe.com/gb/privacy

5. Sharing Your Information

We only share your data with trusted third parties when necessary to:

  • Fulfil orders (e.g. couriers, delivery companies)

  • Process payments (e.g. Stripe)

  • Maintain our website and IT systems

  • Meet legal or regulatory obligations

We do not sell or rent your personal information to any third party.

6. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements. For most transactions, this is typically 6 years.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict processing of your data

  • Withdraw consent for marketing at any time

To exercise your rights, please contact us at [Insert contact email].

8. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymised data on how the site is used.

You can manage or disable cookies via your browser settings. For more details, see our [Cookie Policy].

9. Security

We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. These include SSL encryption, secure payment gateways, and restricted access to data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the "last updated" date at the top.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Team
📧 [Insert contact email]
📞 [Insert support phone number]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

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Multi-Shirt Discount

Terms & Conditions

  • Online only. The multi-shirt discount is available exclusively through our online store. It cannot be applied to in-store purchases, combined with in-store promotions, or redeemed against any previous or future in-store transaction.
  • Independent of in-store offers. This discount is entirely separate from any discounts, promotions, or loyalty schemes available in our physical stores. In-store staff are unable to apply, match, or honour this discount.
  • 2026/27 season shirts only. This discount applies exclusively to 2026/27 season shirts. It does not apply to shirts from any other season, clearance items, or any other products unless explicitly stated.
  • Same range requirement. Shirts must be from the same range to qualify. Adults, Juniors, and Kids ranges are treated independently. Mixing ranges within an order does not trigger the discount.
  • Different designs only. The tiered discount applies only when purchasing different shirt designs within the same range. Purchasing the same design more than once — whether in the same order or across multiple orders — does not count as an additional shirt for the purpose of this discount.
  • Guest customers — single transaction only. Customers purchasing without a registered account will have the discount applied within their current order only. Previous purchases made as a guest are not carried forward and each order is treated independently.
  • Registered customers — cumulative purchase history. Customers who are logged in to a registered account will have their previous eligible purchases taken into account when the discount is calculated. This means the tier you qualify for is based on the total number of different shirt designs you have purchased across all orders, not just your current basket. For example, if you purchased one design in a previous order, your next different design in a new order will qualify for the second-shirt discount of 5% off.
  • Refunds and returns. If a shirt from a previous order has been refunded, it will be removed from your purchase history and will no longer count towards your discount tier. Should a refund reduce your total qualifying designs to below the minimum threshold, the discount will not apply until a new qualifying purchase restores it.
  • Discount structure. The discount is applied as follows, per qualifying range within a single order:
    • 1st shirt — full price
    • 2nd different shirt — 5% off that shirt
    • 3rd different shirt — 10% off that shirt
    • 4th different shirt — 15% off that shirt
    • 5th different shirt — 20% off that shirt
    • 6th different shirt — 25% off that shirt
  • Non-transferable. The discount has no cash value, cannot be transferred between accounts, and cannot be exchanged for a credit or refund in isolation.
  • We reserve the right to withdraw or amend this promotion at any time. Any changes will not affect orders already placed and confirmed.