Return & Refund Policy

At Mansfield Town FC, we want you to be completely satisfied with every purchase from our online store. If you are not happy with your order for any reason, you have the right to return it in accordance with UK consumer law and our returns policy below.

Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. You do not need to provide a reason. If you wish to cancel, you must notify us in writing (email is acceptable) within this time.

Returns Process

To return an item:

  1. Contact us at [email protected] within 14 days of receiving your order.
  2. Return the item(s) in original, unused condition, with all tags and packaging included.
  3. Send returns to:
    Mansfield Town FC Online Store Returns
    One Call Stadium
    Quarry Lane
    Mansfield
    NG18 5DA

You are responsible for return postage costs unless the item is faulty or sent in error.

Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 14 days to your original payment method.

Please note: we do not refund original delivery charges unless the item was faulty or incorrectly sent.

Exchanges

If you would like to exchange an item for a different size or variant:

  • Please follow the return process above and place a new order for the replacement item to ensure availability.

Non-Returnable Items

The following items are non-refundable unless faulty:

• Personalised or custom-printed items (e.g. shirts with names/numbers)
• Underwear or face coverings
• Perishable or hygiene-sensitive items

Personalised Items

Please note that items which have been personalised are non-returnable unless deemed faulty.

This includes shirts printed with player names and numbers. If a player changes their squad number, transfers to another club, or leaves Mansfield Town FC, we are unable to offer a refund or exchange on personalised shirts.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Please contact us within 7 days of receipt with a description and photo(s) of the issue.
  • We will arrange a replacement or full refund, including any postage charges.

Need Help?

If you have any questions about your order or this return policy, please contact our support team at: [email protected]

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Multi-Shirt Discount

Terms & Conditions

  • Online only. The multi-shirt discount is available exclusively through our online store. It cannot be applied to in-store purchases, combined with in-store promotions, or redeemed against any previous or future in-store transaction.
  • Independent of in-store offers. This discount is entirely separate from any discounts, promotions, or loyalty schemes available in our physical stores. In-store staff are unable to apply, match, or honour this discount.
  • 2026/27 season shirts only. This discount applies exclusively to 2026/27 season shirts. It does not apply to shirts from any other season, clearance items, or any other products unless explicitly stated.
  • Same range requirement. Shirts must be from the same range to qualify. Adults, Juniors, and Kids ranges are treated independently. Mixing ranges within an order does not trigger the discount.
  • Different designs only. The tiered discount applies only when purchasing different shirt designs within the same range. Purchasing the same design more than once — whether in the same order or across multiple orders — does not count as an additional shirt for the purpose of this discount.
  • Guest customers — single transaction only. Customers purchasing without a registered account will have the discount applied within their current order only. Previous purchases made as a guest are not carried forward and each order is treated independently.
  • Registered customers — cumulative purchase history. Customers who are logged in to a registered account will have their previous eligible purchases taken into account when the discount is calculated. This means the tier you qualify for is based on the total number of different shirt designs you have purchased across all orders, not just your current basket. For example, if you purchased one design in a previous order, your next different design in a new order will qualify for the second-shirt discount of 5% off.
  • Refunds and returns. If a shirt from a previous order has been refunded, it will be removed from your purchase history and will no longer count towards your discount tier. Should a refund reduce your total qualifying designs to below the minimum threshold, the discount will not apply until a new qualifying purchase restores it.
  • Discount structure. The discount is applied as follows, per qualifying range within a single order:
    • 1st shirt — full price
    • 2nd different shirt — 5% off that shirt
    • 3rd different shirt — 10% off that shirt
    • 4th different shirt — 15% off that shirt
    • 5th different shirt — 20% off that shirt
    • 6th different shirt — 25% off that shirt
  • Non-transferable. The discount has no cash value, cannot be transferred between accounts, and cannot be exchanged for a credit or refund in isolation.
  • We reserve the right to withdraw or amend this promotion at any time. Any changes will not affect orders already placed and confirmed.